Privacy Policy

This policy explains how G&L PLUMBING SERVICE, INC.("Glplumbsvc", "we") collects and uses personal data. We aim to comply with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

What we collect

• Contact details you submit through forms (name, email, phone, address).
• Order details when you purchase a kit or planning credit.
• Inputs you provide to the AI Studio (room type, sizes, goals).
• Basic technical data such as device and browser information.

How we use it

• To respond to enquiries and provide customer support.
• To process and ship orders and deliver planning credits.
• To improve our products and the planning experience.
• To meet legal and accounting obligations.

Legal bases (GDPR)

We process data on the basis of contract performance (orders), legitimate interest (service improvement and security), consent (where you opt in), and legal obligation (records).

Your rights

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Request a copy of your data (portability).
• For California residents: know, delete, and opt out of any sale of personal information. We do not sell personal information.

Retention & sharing

We keep personal data only as long as needed for the purposes above or as required by law. We share data only with service providers that help us operate the store (such as payment and shipping providers) under appropriate safeguards.

Contact

To exercise any right or ask a privacy question, email support@glplumbsvc.shop.